Every Zaryab bottle is inspected and factory-sealed prior to dispatch. If something goes wrong in courier transit, we make it right promptly.
Transit Damage, Leakage, or Wrong Item Guarantee
If your parcel arrives with a cracked bottle, broken dropper seal, transit leakage, or an incorrect item, notify us within 48 hours of delivery with a clear photo of the outer parcel and bottle at care@zaryab.net. Once verified, we dispatch a replacement unit at no extra product cost.
Unopened Returns & Exchanges
Because clinical skincare, haircare, and intimate care products are personal hygiene formulations, opened or unsealed bottles cannot be restocked or returned. If you wish to return an unopened, unused, factory-sealed item in its original carton, please contact us within 7 days of delivery at care@zaryab.net to arrange return authorization.
How Refunds Are Processed
Once an eligible unopened return is received and inspected, approved refunds are issued via bank transfer (for Cash on Delivery orders) or back to the original payment card within 5 to 7 business days.
Contact Support
Email care@zaryab.net, message @zaryabskincare on Instagram, or submit a request on our Contact Page.